FREQUENTLY ASKED QUESTIONS

Last updated on January 12, 2010

Q: What payment methods do you accept?
A: We accept credit card payments through Visa, Discover or Mastercard. Unfortunately we do not accept American Express . We also accept payments through Paypal

Q: Is my payment information secure?
A: Yes, Damn Tees has a SSL and uses Paypal and First Data third party payment processors to assure your payment information is as secure as it possibly can be. Data transmitted via these third party processors is encrypted to assure that the financial data you use is secure. For more information on the third party payment processors we use please refer to the following links below.

MORE INFO ON FIRST DATA

MORE INFO ON PAYPAL

Q: What name will appear on my credit card or Paypal account
A: The name that will appear on both of these accounts is DamnTees

Q: Do you ship internationally?
A: Yes, we ship internationally all over the entire world for FREE. To be assured you receive your order please fill out your shipping information as accurately as possible. If ordering outside of the US please be aware of your specific countries guidelines for shipping goods internationally. Depending on your location and order size you may be subject to import taxes imposed by your country. THESE TAXES ARE NOT COVERED BY DAMN TEES AND YOU WILL BE REQUIRED TO PAY THEM TO RECEIVE YOUR PACKAGE.

Any questions about your order status please contact us at support@damntees.com

Q: When will my order get here?

A: Upon processing of your payment it takes anywhere from 24 to 48 hrs to ship your product. Shipping time can take anywhere from 3-5 weeks upon shipment of your order.  International orders and orders that have to pass through custom please allow more time for shipment.

Q: Can I track my package?
A: Unfortunately we do not offer real time shipping tracking of our orders. Because we offer free shipping we are limited on the capabilities of our shipping provider. We apologize for any inconvenience this may cause you.

Q: What size should I order?
A: Please refer to our sizing chart to determine what size best fits your body type.  

LINK TO SIZING CHART

Q: I was sent the wrong shirt or my t-shirt is defective what do I do?
A: If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at support@damntees.com with your order number and details about your claim.

Q: How do I exchange a shirt I have purchased?
A: Unfortunately we do not accept returns or exchanges on products that were not defective or the wrong product. With this in mind please use caution when ordering to assure accuracy of your order.

Q: How can I change my order?
A: If you decide you would like to change your order before shipment has taken place please contact support@damntees.com requesting such a change.

Please note: We cannot assure that once you checkout and your payment has been processed and order put into production you will be able to change your order. Please use caution when ordering to assure accuracy.

Q: Why didn’t I receive my order confirmation email?
A: Confirmation orders are sent automatically from our system upon successful checkout to the email address associated with the user who placed the order. If you do not receive a confirmation email please check your SPAM folder.

Q: Do you sell wholesale?
A: Sure we do. We are willing to offer you the same rates given to our affiliates if you are interesting in purchasing 20+ shirts from our store. If this is the case please contact support@damntees.com for further information.

Q: Can I track my package?
A: Unfortunately we do not offer real time shipping tracking of our orders. Because we offer free shipping we are limited on the capabilities of our shipping provider. We apologize for any inconvenience this may cause you.

Q: I have a great idea for a shirt! Will you buy it?
A: Here at Damn Tees we are always looking for the next great shirt idea. Although your submittal of an idea doesn’t necessarily guarantee compensation will be given but if we use it we are willing to pay you your fair share for the idea. For further information on compensation information please refer to the link below.

IDEA COMPENSATION DETAILS

Do you have a question that you don’t see here? Damn Tees is committed to continuous improvement and is willing to answer any and all questions that you as our customer may have. Please address all questions to support@damntees.com. Questions are usually answered within 24-48 hrs of inquiry.